This is Service Design Doing: Using Research and Customer Journey Maps to Create Successful Services
Stickdorn / Hormess / Lawrence / Schneider (ISBN: 978-1491927182)
 
This is Service Design Thinking
Stickdorn / Schneider (ISBN: 978-90-6369-279-7)
 
Service Design: From Insight to Implementation
Polaine / Lovlie / Reason (ISBN: 1-933820-33-0)
 
Service Design for Business: A Practical Guide to Optimizing the Customer Experience
Reason / Lovlie / Melvin (ISBN: 978-1118988923)

The Service Innovation Handbook: Action-oriented Creative Thinking Toolkit for Service Organizations, Kimbell (ISBN: 978-1118345566)
 
Service-Ability – Create a Customer Centric Culture and Achieve Competitive Advantage, Robson (ISBN: 978-1118345566)
 
The Service Startup: Design Thinking Gets Lean
Stein / Pinheiro / Toledo (ISBN: 978-0615929781)

Durch die Decke denken: Design Thinking in der Praxis
Erbeldinger / Ramge (ISBN: 978-3868814798)
 
Business Model Generation: Ein Handbuch für Visionäre, Spielveränderer und Herausforderer, Osterwalder / Pigneur / Wegberg (ISBN: 978-3593394749)
 
Value Proposition Design
Osterwalder / Pigneur / Bernarda / Smith (ISBN: 978-3593503318)
 
The Brand Flip: Why Customers Now Run Companies – and How to Profit from it
Neumeier (ISBN: 978-0-13-417281-1)

Atlas der Erlebniswelten
Klare / Van Swaaij (ISBN: 9783821835693)

Digital Innovation Playbook – Das unverzichtbare Arbeitsbuch für Gründer, Macher und Manager, Dark Horse Innovation (ISBN: 978-3867745567

Practical Empathy – For Collaboration and Creativity in Your Work
Young (ISBN: 978-1-933820-48-4)

Thinking, Fast and Slow
Kahneman (ISBN: 978-0141033570)

Innovation: Streitschrift für barrierefreies Denken
​Lotter (ISBN: 978-3896842626)


Interessante Links:
www.service-design-network.org
www.servicedesignbooks.org
www.thisisservicedesigndoing.com
www.designkit.org
www.designcouncil.org.uk